Contractual documents

Terms and Conditions

Each activity offered by the Watchmaker’s Lab is subject to specific terms and conditions. Please select the document that applies to your request.

Consumers (B2C)

RepairWatch RepairDiagnosis, estimates, servicing, restoration, parts replacement, water resistance testing. 12-month warranty on work performed.WorkshopIntroductory Watchmaking CoursesPackages A, B, and C (team building). Reservations, gift certificates, workshop schedule.ShopSale of pre-owned watchesAvailable in-store, online, on eBay, and CHRONO24. Right of withdrawal and 12-month warranty.

Businesses (B2B)

ProB2B Watch ServicesRepair, servicing, and restoration for professional clients. Account opening, strict separation of authentication, jurisdiction of Metz.

Contact & Mediation

LE LABO DE L’HORLOGER — 18 Avenue de Plantières, 57070 Metz
[email protected] · 03 72 39 64 13

Consumer Mediation: CMIM — cmim-asso.fr (following a prior written complaint that has not been resolved).