Personal Data · GDPR
Privacy Policy
How Le Labo de l’Horloger collects, uses, and protects your personal data.
Le Labo de l’Horloger places particular importance on protecting the personal data of its visitors, customers, and prospects. This policy describes the data processing practices we employ and the rights you have under the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the amended French Data Protection Act.
Data Controller
- Data Controller
- LE LABO DE L’HORLOGER, LLC, represented by David FALETIC
- Address
- 18 Avenue de Plantières, 57070 Metz, France
- Contact
- [email protected] · 03 72 39 64 13
Given the size of the organization and the nature of the data processing activities carried out, no Data Protection Officer (DPO) has been appointed. Any requests regarding personal data may be directed to the data controller using the contact information provided above.
Data Collected and Purposes
Le Labo de l’Horloger collects only the data necessary to provide its services, manage its business relationships, and comply with its legal obligations.
| Purpose | Data collected | Legal basis | Shelf life |
|---|---|---|---|
| Response to a request submitted via the contact form | Name, email, phone number, message | Legitimate interest | Three years since the last contact |
| Book an introductory class (Amelia) | Name, email, phone number, selected date, amount | Performance of the Contract | 5 years from the end of the service |
| Bringing a watch in for repair | Name, address, email, phone number, watch identification, photos, technical observations | Performance of the Contract | 10 years (statute of limitations) |
| Sale of watches or gift cards | Name, billing and shipping addresses, email, phone number, payment details | Performance of the contract + accounting obligations | 10 years (tax requirement) |
| Billing and Accounting | Billing information, amount, payment method | Legal requirement | 10 years |
| Technical maintenance and security of the website | Connection logs, IP address | Legitimate interest (security) | 12 months |
No data is collected for the purpose of advertising profiling or resale to third parties.
Recipients and subcontractors
Your data is accessible only to David FALETIC and authorized personnel at LE LABO DE L’HORLOGER. It may be shared with the following subcontractors, strictly limited to the purposes described above:
| Subcontractor | Role | Accommodation |
|---|---|---|
| OVH SAS | Website and database hosting | France (EU) |
| Stripe Payments Europe Ltd | Online payment processing | Ireland (EU) · United States (FTA) |
| Amelia (TMS, store) | Course Registration Platform | EU |
| Brevo (formerly Sendinblue) | Sending transactional emails | France (EU) |
| Google (if applicable) | Google Business Profile Listing (public reviews only) | EU / United States (CTA) |
Each processor is bound by contract and complies with the obligations of the GDPR. Transfers outside the European Union, when they occur, are governed by the European Commission’s Standard Contractual Clauses (SCCs).
Your rights
In accordance with Articles 15 through 22 of the GDPR, you have the following rights regarding your personal data at any time:
- Right of access — to obtain confirmation that your data is being processed and to receive a copy of it.
- Right to rectification — to correct or complete inaccurate data.
- Right to erasure (“right to be forgotten”) — subject to legal retention requirements.
- Right to restriction of processing.
- Right to object on grounds relating to your particular situation.
- Right to data portability in a structured format.
- The right to provide instructions regarding the handling of your data after your death.
To exercise these rights, please contact us at [email protected] or by mail at 18 avenue de Plantières, 57070 METZ. We will respond within one month. Proof of identity may be requested if there is reasonable doubt regarding your identity.
Complaint to the CNIL
If, after contacting us, you feel that your rights have not been respected, you may file a complaint with the French Data Protection Authority (CNIL):
- Address
- 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07
- Phone
- 01 53 73 22 22
- Website
- cnil.fr
Safety
Le Labo de l’Horloger implements appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction: HTTPS encrypted connections, individual accounts with strong passwords, regular backups, and access restricted to authorized personnel.
In the event of a data breach that could pose a risk to your rights and freedoms, you will be notified in accordance with Article 34 of the GDPR.
Changes to this policy
This Privacy Policy may be updated to reflect changes in laws, regulations, or technology. The current version is always the one available on this page. The date of the last update is indicated at the top of the document.